New Reviewer

Epson - Bad printer and terrible customer service

I have had the Epson ET-16600 printer for about 5 weeks. It has not worked properly since it was new. The printer has print quality issues and wifi connection issues. I have called Epson multiple times and have sent emails. They have promised to have a technical specialist call me back each time but have not returned my calls. They seem to have no desire to help resolve any of these issues. The Worst customer service experience ever. Stay away from Epson.

User's recommendation: DONT BUY EPSON.

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ID
#2370779 Review #2370779 is a subjective opinion of poster.
Pros
  • Great concept
Cons
  • Poor customer service
  • Poor product performance
Loss
$1400
Preferred solution
Full refund