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Grohe - Poor customer service

I have a problem with relatively new shower heads. I have spent at least 5 hours the last 2 days trying to get through to a live person to help me. This is onerous. Are there actually people in this job. Can you provide a way I can get help or suggest a time it is best to call. Thanks.
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ID
#2367538 Review #2367538 is a subjective opinion of poster.
Preferred solution
I need customer service for a Grohe product performance issue