David O Yjj
map-marker Windsor, Ontario

Ashley Homestores - Foul Chemical Odor on Recliner

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Hello, I'm writing to your site again to update you on a previous complaint I made regarding a lingering, nauseating odor which continues to emanate from an Ashley Furniture-made Reardon Recliner chair 15 months after a purchased it. After my first post here I called Ashley Customer Service.

The representative told me that I needed to take the chair back to the local retailer (Menard's), to see what they will do. Because I brought the chair back over a year later, they refused to issue a refund, price adjustment or store credit. I called Ashley Customer Service again and the rep. sarcastically told me that because the problem goes back so far that Menard's could have gotten something on the chair in it's stockroom to give it a foul odor.

How lame! I know this is a very unusual situation; when I first bought the chair I noticed the odor but thought it would dissipate with time. I shortly thereafter travelled overseas and got stranded because of the Vivid epidemic for four months. It was then Summer: a time I keep my windows open 24 hrs.

a day. When Winter rolled in, I really noticed it! I have kept the chair outdoors in a spare automobile for the past two months and today brought it in to see if it smelled bad. It did!

At this point, I can't find my receipt and the whole situation is a total mess! All I want to salvage from this disaster is to warn people about the dangers of buying furniture and other products with potentially hazardous chemicals on/in them; and to not buy Ashley products or those of any company that dumps them on the market and avoids any responsibility for them later.

Thanks for making this forum available for my comments and those of others with similar problems. I will post my comments with the Michigan Attorney General's office as well.

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Loss:
$277
Pros:
  • No pros so far
Cons:
  • Noone will respond to you

Preferred solution: Full refund

David O Yjj

Ashley Furniture - Foul chemical smell emanating from Ashley recliner

I purchased an Ashley fabric-covered recliner from a Menard's Store in Warren, MI about a year ago, and upon bringing it home noticed a significant chemical odor. I thought it was some kind of stain treatment that would dissipate in a short while.

We were out of state on vacation until early Summer, and when we returned, the odor seemed to lessen, probably because I leave the windows open in warm weather. When this Winter set in, I began to notice a sickening ashen-sweet smell that bothered me for about two months before I tracked it down to its' cause. Upon putting the recliner outside, the odor immediately disappeared. I appear to be out $300 for this chair, but of greater concern to me is the danger I and others have encountered if it has been treated with the deadly poison Formaldehyde.

How can corporations get away with marketing this garbage? I hope a law firm files a Class-Action lawsuit against Ashley!

View full review
Loss:
$300
Pros:
  • Solidly-built
Cons:
  • Quality of my furniture
  • Smells bad and is toxic

Preferred solution: Full Refund and Total Recall of all related products