This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rover Com - Unprofessional and broken harness

My dogs stay was very disappointing with Yesenia. She had watched my dog in the past and there were minor issues but I decided to give it another go since the price was great and she was 7 mins away for me so it seemed perfect. But I find it very unprofessional for the sitter to be on the phone while you sending your dog off and trying to tell the sitter your dogs routines. It was like she wasn't even listening to me. There also were no updates unless I asked how my dog was doing. Then when I requested a photo I received one of my dogs tail. It also appears the rules I had in place were not adhered to. My dog came home today practically trying to take food out of my hand, which we never give her table food. Its just a behavior she has never displayed before. When I go to pick up my dog you hear so many dogs and they sounded like they were all in the garage. It just seemed liked it was way too much for her to handle. But the best part is she is barely carrying my dog out of her house and says "so her leash broke, she tugs a bit". Mind you during my dogs first stay she said the same thing and said the leash broke. Its a sturdy harness which has never given us issues yet twice it breaks with her. She doesn't give you the broken leash nor does even offer to replace for the second time. Def lost me as a customer. I guess you get what you pay for. Dont leave your dog here

User's recommendation: Do not keave ur dog here.

View full review
ID
#2366660 Review #2366660 is a subjective opinion of poster.
Service
Rover Com Dog Boarding
Pros
  • Easy
Cons
  • Dont know the sitter
Loss
$50
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rover Com - Broken harness

Rover Com - Broken harness
I would like to express some disappointment w/ Yesenia. She doesn't seem very professional. When I got there and was telling her about Bleu she was on the phone with her husband and not really listening to me. She also didnt communicate on how Bleu was doing. I had to contact her daily for updates. She also sent a picture where all you saw was Bleu's tail. Just wasnt a great experience. But most importantly when I went to pick up Bleu she was carrying my dog and said her harness broke. She didnt even have a harness to show it was broken. Nor did she apologize or offer to replace it. Mind you this is the second time her harness is broken with Yesenia. The harness is a study one since my dog is 60 lbs. Because of this sitter i am on my 3rd harness which costs 25$ each. Spent 75 in total now. I would like some type of reimbursement for my dogs harness. Thank you

User's recommendation: Never going back.

View full review
ID
#2366038 Review #2366038 is a subjective opinion of poster.
Location
Kissimmee, Florida