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MyPillow - Terrible customer service, defective product
Update by user Feb 08, 2021

Company fixed the issue and I have been provided with product replacement. Customer support contacted me the next day apologizing for "the confusion" and giving me a return authorization label.

After they received the return, I received not just the 2 washcloths I'd asked to be replaced, but a complete four pack.

Very satisfied, but it should have been taken care of after the first email. Love those towels!.

Update by user Jan 13, 2021

The day after I wrote this review and sent another email to MyPillow, a different customer service person replied. She apologized for the previous customer service reply and sent me a return label. I sent back the two (2) defective washcloths and received in the mail...

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Resolved
ID
#2365553 Review #2365553 is a subjective opinion of poster.
Pros
  • Really soft and absorbent
  • Towels are just as advertised
Cons
  • Customer service
  • Replacement policy
Preferred solution
Send me two new washcloths to replace the defective ones