This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Verizon Wireless - Payment arrangement

Verizon Wireless - Payment arrangement
I am extremely frustrated with the time wasted and the customer service from Verizon. I called and waited on hold to talk to someone about delaying my bill as I am auto pay and it would not allow me to do this online. Not only was I not told of the $7 fee for the financial customer service to do this and after I asked SEVERAL times so it would not be withdrawn per auto pay. I was told he took care of it and sent me this email as well as a text to verify it would not be withdrawn from my account until the 7th. Day before yesterday, I received another email thanking me for my payment as it was auto paid on the original date 29th and not what was agreed on. Plus the only thing customer service would say is we can return the payment but it will take up to 5-7 business days. Seriously!!!! I will be paying it in 7 days. Now not only was I charged the $7 for the supposed to cancel auto pay but the overdraft fees in my bank as the agreement made was not held up on Verizon end. This has really put me in hardship as now not only am I overdrafted, the money Verizon said they would not take was the money I needed for other bills. So just to get out of the mess I will probably need up with owing my bank around 80-100 dollars Oh yeah, did I forget to say last night after being in hold the first time for 20+ minutes when it said 11 minutes. The first lady said she was getting a supervisor and never came back after an hour another lady answered and stated she was not a supervisor but stayed on until was able to transferred. Now once supposedly supervisor came on (I will admit extremely frustrated but was not personally attacking him as I know he is not all at fault) but he literally drop the call on his end and left mewith an open line. Now I was extremely upset with him because if this is your supervisor this was poor/horrible service. I have been with Verizon for 20+ years. Some of it was prepaid but mostly regular service.

User's recommendation: I am a firm belief it is the best coverage but the customer service is the WORST!!! No one can help you.

View full review
#2361656 Review #2361656 is a subjective opinion of poster.
  • Products
  • Best coverage
  • Good technology
  • No one seems to be able to assist you or do what they say
  • Multiple issues
  • No one replied to issues
Preferred solution
Let the company propose a solution