Robert I P
Golden Technologies - Lift chair controller not working well
Urgently needed to replace recliner controller so chair could be used. Requested callback from phc-online 12/28/20. Called phc 12/29 x2. Called Golden customer service 12/29 and 12/30. At all calls asked for urgent shipping at my expense. When talked to Golden 12/30 after 30+ minute wait, asked for specific assurance item had been shipped. Was told it had been shipped. UPS had no tracking # and explained that was generated by shipper. Conclusion: not only had Golden failed to ship. It would appear they lied about it.
User's recommendation: Deal with a different company which cares about its customers.
Old Forge, Pennsylvania
Golden Technologies Chair
- Moderately sturdy chair
- Service follow up
Deliver product or service ordered
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