Sylwia H
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Sylwia H
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Verified ReviewerWest Elm - Won't replace missing screws
I got a few ceiling lamps and there were crucial screws missing. I contacted them and the store and they cannot replace the screws. I was told I had to find some matching ones at a hardware store? These are screws that go with a specific finish on the light, a hardware store doesn't make screws in "antique brass". I'm VERY disappointed at the customer service, especially at the price point.
Pros:
- Design concepts
Cons:
- Customer service and return policy
Preferred solution: I want the missing screws so I can install my lights.
User's recommendation: Buyer beware
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