Sylwia H

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West Elm - Won't replace missing screws

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I got a few ceiling lamps and there were crucial screws missing. I contacted them and the store and they cannot replace the screws. I was told I had to find some matching ones at a hardware store? These are screws that go with a specific finish on the light, a hardware store doesn't make screws in "antique brass". I'm VERY disappointed at the customer service, especially at the price point.
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Pros:
  • Design concepts
Cons:
  • Customer service and return policy

Preferred solution: I want the missing screws so I can install my lights.

User's recommendation: Buyer beware