Cayli Yoh

Caterpillar - WORSE DESCITION EVER ! DO NOT BUY THE C18 ENGINE !

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Finally, after 20 years of hard work in our bus sines, thanks to CATERPILLAR we are going OUT OF BUSSINES. We struggle to purchase a new main engine for our commercial fishing boat at the Pacific Ocean in Mexico. Sadly we decided for CAT C18 engine instead of a YANMAR or CUMMINS. The engine worked ok until the incompetent CAT CREW took over the boat to download information from the engines' computer 2 months after we purchased it. 1ST ERROR: Cats crew DID NOT connect the sensors to the computer to detect and protect its self. 2ND ERROR: Cats crew turned on the engine Without OIL. Conclusion; The engine DID turn on (it wasn't sou posed to since it was sold to us claiming it will protect for that specific type of situation)And did NOT protect itself ... We demanded to the dealer to replace the engine for a new one and they would not comply to our request...the engine is still faulty and now we have being sued by CATERPILLAR ! It's as frustrating and ridiculous as it can be. The families who depend on the production of this boat are being pushed emotionally to a level of stress they don't deserve ! IT TOOK US 20 YEARS TO BE ABLE TO BUY A NEW ENGINE...AND WE GOT THIS ! PLEASE DO NOT BUY A CAT ENGINE !!!
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Loss:
$85000
Cons:
  • Fact that after the sale no one shows up to give a solution
Reason of review:
Damaged or defective

Preferred solution: Full refund