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Consumer Cellular - Do not believe they care about you

Consumer Cellulars Poor, Misleading Customer Care 1. They kept me on the phone for hours, feigning trying to fix my cellphone they sold me, or saying they were looking up up instructions on how to fix the problems. Then they would come back and we would repetitively, unsuccessfully go over the fixes interminably. 2. They tout being the aarp dealer, so allegedly caring for senior citizens. More like, they think the seniors are muggins, and easy scores for their wide, deceitful practices. I am a 73 yo Disabled Veteran, need reliable phone and service. This Consumer Cellular is NOT the place to obtain them. 3. After cajoling, trying to get them to see that the phone itself they sold me was dysfunctional, and we could spend more hours going over their silly technical remedies without success, the supervisor said they would not exchange the faulty phone, and I would have to write to their headquarters for anything further. What a weak ethos, a back stabbing practice. Do not patronize this misleading, customer Unfriendly company. They sure advertise a lot; reason is they are all talk and no honest dealing with customers.
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ID
#1808636 Review #1808636 is a subjective opinion of poster.
Pros
  • Advertisements look good
Cons
  • Customer service experience is horrible
Loss
$300
Preferred solution
Price reduction
Advanced Reviewer

Do no patronize Expedia and its subsidiaries

Seattle Times, Wednesday, February 26, 2020 Expedia details cost of cuts: “… plans to … simplify… a “bloated organization.”...elimated jobs… will include 500 people in Expedia’s Seattle headquarters...” My friends, not before time. As my January 27, 2019 commentary relates, I felt the bloat when even a Ms Gorton, allegedly The “Director of Customer Experience” could not even courteously acknowledge two posted letters sent to her. The rest of the script describes how they would bait and switch, neglect factual detailing letters, etc., just to keep your money. What a shortsighted, money grabbing, third-rate agency. Of course with mergers and acquisitions, this bloated company is partnered with lots of others. Buyer beware. Search and see that you are not dealing with one that has this one’s lack of honesty. ……………………………………………... Expedia … Do Not Trust January 27, 2019 Beware of using them; they will short you at point of purchase, and in later lack of remedy. It mislead me big-time in selling me a Hawaiian vacation that was in no way as described on website. As for follow up Customer Care, I received no reply even when I wrote two letters directly to “Director of Customer Experience”, a woman named Gorton – who veteran travel columnist-advocate Christopher Elliott, e.g., Sunday Seattle Times, suggested for support. So from the top, this agency resorts to small-time crooked dancing with the small print and legalese to keep money, and not make amends. Do all the suits there make like the $31M pa as does the CEO?, so they got theirs, they do not care about stiffing the customers. Yes, it foisted me back to the old bait-and-switch, robo-type responses to ignore my points of fact that this lodging was objectively a banana-republic soul-destroying fiasco – when they were supposedly selling a holiday package, with airfare, too. Fairness is nowhere evident with them. They got their sale, your money, and you are the muggins, no matter I have been a long-time customer here and in Europe. Do not trust them. Oh, I know other companies do the same, but now I know for certain this Expedia is as large a back-stabber as the other shady outfits. I travel and cruise several times each year, have started using Travelocity and find they have quite good Customer Service policies and personnel.
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ID
#1808607 Review #1808607 is a subjective opinion of poster.
Service
Expedia Room Booking
Pros
  • False veracity
Cons
  • Disinterest in harm they caused
Loss
$300
Preferred solution
Price reduction
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AARP & Consumer Cellular - Cheat seniors

CONSUMER CELLULAR- Customer Unfriendly. No Redress. AARP tricky dicky. Aug 17. I bought a Motorola Moto 3 phone from them. I had to await a second SIM as their first was faulty. Since mid-July I spent 4 hrs, 16 min over 7 days to try to get them to help me silence chimes that sound at all hours. They had me wipe out Network Settings, and Master Settings numerous times…. All the while I was having to hold on over the line, while the techs went off to discover more gems of instruction. Even the penultimate tech said if the Master Reset [the 5th] did not work, they will declare the phone faulty and even send a free postage label for me to exchange it. They probably erased that tape now, the tape “for training purposes”… what a joke. Finally a supervisor said: “let’s go through the whole process again”! What a dysfunctional tech department… so lame. As a 72 y.o. Disabled Veteran, I need a phone that functions properly. The “supervisor” said if I did not want to continue the evolution of holding on for 10-20-30 minutes, I could write to corporate HQ or buy another phone. So much for this CC pairing with the senior citizen organization AARP.. No regard for older citizens, like they tout – all lies. Never, never again patronize an AARP endorsed product, or be a member of that junk AARP.
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ID
#1638868 Review #1638868 is a subjective opinion of poster.
Service
Consumer Cellular Customer Care
Cons
  • Misleading false unfair
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
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Expedia Leaving family stranded -- "no support"

---- Sunday Feb. 10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "... on the phone with Expedia for over six hours ... no support from Expedia... would not rebook us ... Expedia said we would have to wait 48-72 hours..... Seems you could not make this up about a large company getting such bad press. –-- Thurs Jan 31, 2019 The culprit is itself being sued...poetic justice! EXPEDIA SUED: Seattle Times, January 30, 2019 Newspaper article “… failure to pay overtime to hundreds of customer -service representatives across the country….” Is this poetic justice, or irony, or ….? Is this why when a customer appeals to these reps to consider your case for some justice, they feel they can treat you like a piece of… because they are so treated? Well, what goes around… now if you were a suit, and the CEO, you got yours Jack, and tough on you. –-- Expedia … Do Not Trust January 27, 2019 Beware of using them; they will short you at point of purchase, and in later lack of remedy. It mislead me big-time in selling me a Hawaiian vacation that was in no way as described on website. As for follow up Customer Care, I received no reply even when I wrote two letters directly to “Director of Customer Experience”, a woman named Gorton – who veteran travel columnist-advocate Christopher Elliott, e.g., Sunday Seattle Times, suggested for support. So from the top, this agency resorts to small-time crooked dancing with the small print and legalese to keep money, and not make amends. Do all the suits there make like the $31M pa as does the CEO?, so they got theirs, they do not care about stiffing the customers. Yes, it foisted me back to the old bait-and-switch, robo-type responses to ignore my points of fact that this lodging was objectively a banana-republic soul-destroying fiasco – when they were supposedly selling a holiday package, with airfare, too. Fairness is nowhere evident with them. They got their sale, your money, and you are the muggins, no matter I have been a long-time customer here and in Europe. Do not trust them. Oh, I know other companies do the same, but now I know for certain this Expedia is as large a back-stabber as the other shady outfits. I travel and cruise several times each year, have started using Travelocity and find they have quite good Customer Service policies and personnel.
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ID
#1478649 Review #1478649 is a subjective opinion of poster.
Service
Expedia Flight Booking
Pros
  • Never dealing with expedia again
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Alaska Air Flight Attendants: unprofessional, passenger-unfriendly RE: Flt AS1086 SEA-SFO Tues., Feb 19, 2019 4:00 PM I was in seat 18D. 1. I have traveled extensively for decades. Only one other time have I experienced – from just one Attendant on a jumbo jet – this...
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ID
#1478622 Review #1478622 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Loss
$50
Advanced Reviewer

Expedia - The culprit is itself being sued...poetic justice!

Update by user Feb 11, 2019

Monday, Feb 11, 2019 7:11 PMSeattle Times, Sunday Feb. 10, 2019 page E9, "The Mix"ON THE PHONE SIX HOURS.

TOLD TO WAIT 48-72 HOURS. ... NO SUPPORT... NO RESPONSIBILITY....

"Stranded in Santorini, and Expedia is no help. What's a traveler to do?'So close to the January 30 article about Expedia staff suing the bucket-shop of a company ... now this headline article about that shop leaving a family stranded: "... on the phone with Expedia for over six hours ...

no support from Expedia... would not rebook us ...

Expedia said we would have to wait 48-72 hours..... //////

Original review posted by user Jan 31, 2019
The culprit is itself being sued...poetic justice! EXPEDIA SUED: Seattle Times, January 30, 2019 Newspaper article “… failure to pay overtime to hundreds of customer -service representatives across the country….” Is this poetic justice, or irony, or ….? Is this why when a customer appeals to these reps to consider your case for some justice, they feel they can treat you like a piece of… because they are so treated? Well, what goes around… now if you were a suit, and the CEO, you got yours Jack, and tough on you. Expedia … Do Not Trust January 27, 2019 Beware of using them; they will short you at point of purchase, and in later lack of remedy. It mislead me big-time in selling me a Hawaiian vacation that was in no way as described on website. As for follow up Customer Care, I received no reply even when I wrote two letters directly to “Director of Customer Experience”, a woman named Gorton – who veteran travel columnist-advocate Christopher Elliott, e.g., Sunday Seattle Times, suggested for support. So from the top, this agency resorts to small-time crooked dancing with the small print and legalese to keep money, and not make amends. Do all the suits there make like the $31M pa as does the CEO?, so they got theirs, they do not care about stiffing the customers. Yes, it foisted me back to the old bait-and-switch, robo-type responses to ignore my points of fact that this lodging was objectively a banana-republic soul-destroying fiasco – when they were supposedly selling a holiday package, with airfare, too. Fairness is nowhere evident with them. They got their sale, your money, and you are the muggins, no matter I have been a long-time customer here and in Europe. Do not trust them. Oh, I know other companies do the same, but now I know for certain this Expedia is as large a back-stabber as the other shady outfits. I travel and cruise several times each year, have started using Travelocity and find they have quite good Customer Service policies and personnel.
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ID
#1461232 Review #1461232 is a subjective opinion of poster.
Location
Vancouver, Washington
Service
Expedia Customer Care
Cons
  • Cavalier
  • Flippant attitude towards a customer who had a legitimate case
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Advanced Reviewer

Vayama - Do Not Patronize this broken company

Tues., Jan. 15, 2019 DO NOT BUY FROM VAYAMA -- HAS NO SERVICE, NO ETHICS-MORALS 1. Never again with this petty website. 2. I was pushed onto it by Kayak on Sunday, they sold me a ticket under Qantas to NZ from USA that involved 5 different airlines. 3. The e-ticket number, which they say is "good for all flights" just is not so... 4. Have been trying to pay bloody Qantas $30 to reserve a Standard Seat... the bleeding crooked ... and their flicking website is/has been down since Sunday! 5. What *** service.... .... Just plain crooked. May as well burn your money as pay this place thousands. 6. You wish some of these bucket shops would be honest, and then they would be worth their earnings. But when they give you two-finger "service", and take your cash... you wish them all the misfortune back that they dish out. /s/ Dr M
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ID
#1449346 Review #1449346 is a subjective opinion of poster.
Cons
  • Lack of honesty
  • Lack of any customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
Advanced Reviewer

Qantas Airways - Qantas is Broken, and Money-Hungry

QANTAS IS BROKEN, AND MONEY-HUNGRY Tues Jan 15, 2019 **** 1.Bought tickets Sun 1-13. 2.Have spent literally hours on faulty website, or on wait-on-telephone, ie., 1-80*-*******. 3.Found out can only reserve seat for Qantas flights, though ticket has Emirates, Alaska, American Air, and Air NZ [I can accept that I need to go to the other airlines separately to reserve]. 4.Then found out Qantas charges $US 30 to reserve Standard Seat. 5. No hint who to call for specific questions, all calls funnel into the # above, where wait time is, even they say, up to an hour! .... Have never flown this Q before, never will knowingly again. But it is just one, though the longest, leg of a 6 leg return flight! NEVER AGAIN NEVER AGAIN with this Qantas! /s/ Dr M
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1 comment
#2154737

Yep it's broken for sure

ID
#1449110 Review #1449110 is a subjective opinion of poster.
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Price reduction
Advanced Reviewer
Expedia..... not to be trusted Dec. 30, 2018 Beware of using them; they will short you on provision of purchase, and in lack of remedy. It mislead me big-time in selling me a Hawaiian vacation in no way as described on website, and even when I wrote letters directly to...
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ID
#1436846 Review #1436846 is a subjective opinion of poster.
Location
Bellevue, Washington
Service
Expedia Room Booking
Cons
  • Conflicting information
  • Bad service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Advanced Reviewer

Private Ride, "Wingz": Late, No-Show, Illegitimate billing,

November 5, 2017 >Private Ride, "Wingz": Late, No-Show, Illegitimate billing. < AVOID this Wingz “car service” that will not show up; shows 12 hrs late, then charges you; stonewalls your explanations/logic; and obfuscates to withhold just remedy. 1. First experience in June, Downtown to Seattle airport [SeaTac]. Satisfactory. Tipped $5 for $39 fare. [Yellow Cab is $40] 2. WHO ARE YOU? Subsequent experience: Expected pickup from SeaTac in August, so placed cell call to driver immediately upon landing 1120, for reserved ride at 1145. He is surprised; said is starting out to a destination/rider 30 plus miles away. No explanation, no ride – you are on your own. 3. PANIC sets in. I was away for medical reasons; my flip phone was not yet set for US use; I was awaiting Wheelchair Assistance from aircraft. No ride, no independence, no phone, no strength, with panic – I am Disabled Veteran, 71, with Cancer, Congestive Heart Failure, Spinal Fractures. 4. Luckily Wheelchair Transporter and I find Seattle Executive Limousine [$50] on Level 3. 5. UNBELIEVABLE: Wingz later says that at SeaTac at Midnight, a ride was awaiting me, i.e., “Leave your home, go back to SeaTac, so our driver can take you home”. And they said I owe them for this Cinderella/Paul Revere “ride”. Is that tin-pot, bush league, high-school… or all three? That they thought I really owed them and demanded the payment was silly enough, but that all my explanations – i.e., that that very driver knew I landed 12 hours earlier in the day – were just ignored. 6. THEIR PROCEDURE: They take weeks to answer your emails, dump on your logic, and act like their mentors have left the building. You explain cogently, patiently, even in bullet points, how ridiculous their interpretations and intentions are, present reasonable proposals for remedy to draw line under this *** up – to even enable me to come back fresh as a paying customer, and it is like talking to elementary schoolers. 7. Clicking to their links called “Marketing”, Partnerships” and “Other” did no good either – causing wonderment about whether any adults are present. 8. There is no Seattle office. The website does not have a postal address. ANY SUPERVISION THERE? There does not seem to be an adult who would reflect: “you accurately described how we messed you about; we have made you spar with us in emails for two months; you suggested the reasonable remedy of simply the $50 you had to pay to Seattle Executive Limousine; you evoked a reconsideration to give us another chance when you travel to/from SeaTac mid-November to early December – why the heck was this not attended to long ago by “Support Team”! BUYER BEWARE. Can you, your loved ones, your medical conditions, social life, or career tolerate being left in the cold, miles from your intended destination; and do you have weeks/months to devote to pursuing natural justice while being treated like a child? Continue with however you are commuting to SeaTac or Pier 91. Avoid this unprofessional group gone very badly wrong.
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ID
#1126610 Review #1126610 is a subjective opinion of poster.
Service
Wingz Taxi Service
Pros
  • Very frustrating
Cons
  • Ignoring of facts
Reason of review
Poor customer service