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Uber - I was charged unreasonable amount

Why will Uber charge a cancellation fee when I requested a ride at 9:39 and waited for a whole 30 mins rider never showed up Driver stood at one location for a while 30 mins how is that my fault? You guys should refund my money
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ID
#3690543 Review #3690543 is a subjective opinion of poster.
Location
Germantown, Maryland
Preferred solution
Full refund