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Verified Reviewer | Melissa, TexasCVS Pharmacy - Pharmacist refused to fill prescriptions issued at hospital for treatment of covid.
Daughter started coughing and couldn't breathe. She called herself an ambulance from the parking lot.
When I couldn't reach her by phone, I called the store back. Store employee stated that he saw the ambulance, but stated that no one went outside to check on their customer. I have contacted their customer care and was told a district supervisor would contact us.
At this time CVS needs to pay for the ambulance and subsequent hospital stay, that was a result of the pharmacists refusal to fill her prescription for cough syrup. Her doctor said there are no drug interactions, and controlled substances were filled over 2 months ago.
- Cant think of any
- Pharmacist refusing to fill prescriptions
- Pharmacist playing god
Preferred solution: Full the prescription. Don't question the orders of someone smarter then you
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Complaint dismissed, Karen.
Pharmacists ARE doctors. Did you know that?
Although they have a doctorate degree, they are not medical doctors. They have no knowledge of the patients diagnosis or medical history. They should not be allowed to deny a prescription that a medical doctor has stated is necessary.
Your doctor does not have a pharmaceutical degree and often does not know which medications contraindicate each other. If the pharmacist denies a fill, it's because they have a legit reason for doing so, and it's often to save YOUR life.
It's their job, and failure to raise an alarm, no matter how big or small, may result in the loss of their job. Do you know how many times I've seen a doctor send in a scrip for a medication that doesn't even exist anymore?
I agree. You know as well as I do the pharmacist put a long note in computer about the denial of filling prescription.
OP doesnโt get that every issue with controlled substances is entered and documented at the time of denial.
OP still hasnโt called the DEA to get an explanation. Iโm guessing the cough syrup was hycodan, and the patient had numerous ER and urgent care scripts for Vicodin or Norco.
Have the doctor that wrote the prescription check her state DEA profile and verify her controlled substance purchases. They are also trained to note drug interactions and will contact the pharmacy.
No pharmacist would refuse a prescription based on a short term controlled substance prescription from two months ago. Something doesnโt sound right here.
I agree, but the doctor called and after conferring with the pharmacist he told my daughter that the pharmacist has the final decision. Her record was reviewed, and doctor did not see any abuse of prescriptions or drug interactions.
Contact with CVS corporate pharmacist said she didn't see anything conflicting on her profile, but store pharmacist has final say, and no one can over ride it. Unfortunately, CVS is the only pharmacy allowed by her insurance.
And that should be illegal. As should a pharmacist going against doctors orders.
Sounds like the ER let her go home and should not have.
The er doctor did not release her. She was admitted and after 3 days was discharged from the hospital. It was assumed she would receive the medications prescribed to continue treatment for covid , asthma and pneumonia.
Have her contact the doctor at the ER. Both pharmacists and doctors can access state websites to look at an individualโs controlled substance purchases. If the doctor sees nothing wrong, he will call the pharmacy.