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My Gorilla Garage - Poor Customer Service

Installed an expensive, $3,700, polyurea floor for my 2 car garage on 11/25/20. A problem was noted on 12/01/20 and there office was called. They made inspection appointments on 5 dates and failed to show up. 4 of these failed appointments were No Call - No Show. Only lip service from their Installation Manager, Charles Newton, of their Sarasota, FL branch office.

User's recommendation: Don't hire them.

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ID
#2350755 Review #2350755 is a subjective opinion of poster.
Location
Sarasota, Florida
Pros
  • Advertised as a stronger than epoxy coating
  • One day installation
Cons
  • No call - no show appointments
  • Very poor customer service
  • No call-no show appointments made
Preferred solution
Deliver product or service ordered