frank l Ekq

DHgate - Refund

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Hello i oder a item come on customer October 1st was October 31st it takes 30 days the ship still hasn't arrived the customer is not giving me no answer I have no tracking number it's not showing that is in the air on the way here so all I ask is for a refund and the customer is denying my refund you don't answer back spend a week I've been asking for a refund how can you help me

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Loss:
$20

Preferred solution: Full refund

2 comments
Nadya Qgj

Hi Frank, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. Regards, Claire Customer Service DHgate.com

Nadya Qgj

Hi Frank, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

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