Shane C Ehy

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| map-marker San Marcos, Texas

Motel 6 - Bed Bug ATTACK second Night please help

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My name is Shane COnner and my boyfriend and I discovered bed bugs in our room during the night. We have been here two nights and will be staying here for the next 30 days. I noticed a few spots on my face yesterday and was concerned because I do not have skin problems. The spots are very painful and itchy though,...last night we found live crawling bugs of both adult and young variety crawling from under the bed and from inside the mattress. We both have a lot of bites, and we have captured the live bugs to show the manager once he arrives. Our dogs are treated with prescription flea medication, and they all have very bad bug bites on them, and we are very upset about that. Since this is our living arrangement and not just a casual overnight stay at a hotel for the Holiday Season, all of our clothes are in this room and have now been exposed to the bugs.....while sorting through the clothes we discovered several bits and pieces of bugs as well as more live bugs....WE HAVE A BAD SITUATION HERE THAT NEEDS TO BE HANDLED WITH CARE AND SWIFTLY. We arranged previously to move from the room that we are currently in to a King room at noon today to better accommodate our families needs for the duration of our stay, but we are unsure about what to do now in light of the recent discovery of the bed bug problem at this hotel. Our financial resources are finite and all of a sudden we have to wash every stitch of clothing that we have and our three dogs need to be professionally groomed asap to prevent any further additional discomfort to their sensitive skin and winter coats. We have enough money to pay for our room for one night at a time right now....so what do we do? We stayed here for a week in November and had zero issues then. Please contact us immediately regarding this situation so that we can discuss appropriate remedies that are reasonable and customary to the unfortunate environment we have found ourselves in because this Hotel chose to cover its mattresses with four to five mattress covers rather than exterminating the bed bugs themselves. There are dead bed bugs in the light fixtures....so this is and has obviously been a pre-existing condition. I do not see an option to attach the videos we have of them crawling all over us and the bed.....we do have the videos and of course the live critters we caught....(one got squished while trying to catch it and burst blood all over the sheets....GGRROSS). Thank you for your expedience in responding to this matter.
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Loss:
$120
Pros:
  • Affordable pet friendly
Cons:
  • Number 1 button on phone does not work
  • No bags in pet area
  • No towel service

Preferred solution: Refund the price of this room in full plus laundry and grooming fees and reduced rate for our month long stay. This is our home for a month

User's recommendation: Be wary