Linda A Mlz

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CSA Travel Protection - Refused claim even with a doctors letter

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Do not even consider this company for your trip insurance. They refused a claim even when provided with a letter from my doctor stating it was not possible for me to travel. They said unless I was in the hospital no money would be refunded. You better think twice and read the fine print very carefully.
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Loss:
$3200
Pros:
  • Thought i was protecting myself incase trip gets canceled
  • Was recommended by vrbo
Cons:
  • Take advantage of senior citizens
  • Are not an honest company
  • Useless policy because they refuse to uphold their policy

Preferred solution: Full refund

User's recommendation: Avoid this company. RUN, do not walk, away. Spread the word and warn others. If I could give them a zero I would.

1 comment
Jonni Ggh

We are sorry the plan did not meet your expectation. We design our plans with today's travelers in mind, keeping the cost within reason and providing coverage for the main reasons you may have to cancel.

Unfortunately, like other insurance plans you have, travel insurance cannot cover everything. In the event that you have additional information that was not previously submitted, showing that your loss was due to one of the Covered Events in the policy, you may submit this information via our eclaims portal (https://www.csaclaims.com/) for further evaluation of your claim.