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Boca Java - Poor customer service

If you place an order they do not care in the least if it gets to you. For a company that is extolling the difference of fresh coffee you would think that they would demand and pay for guaranteed shipping. I placed an order on 27 NOV they got it to the post office on 2 DEC. On 11 DEC they still give the pre-formatted response " We are sorry to hear that you have not received your order. We certainly understand your frustration and we we have been informed by USPS that they are experiencing longer than usual lead times, even for this time of year. We hope that they will be able to deliver your coffee soon. Kind Regards, Boca Java Customer Relations Team"

User's recommendation: Avoid Boca Java.

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ID
#2332656 Review #2332656 is a subjective opinion of poster.
Cons
  • Customer service must be ai
  • Advertises fresh roast then sends slowest possible method
Loss
$35
Preferred solution
Let the company propose a solution