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Mcafee - Poor Customer Support

Received my auto-renewal for two McAfee subscriptions. I wanted to cancel one of the subscriptions. Called Customer Support and while they were willing to cancel the subscription, they kept trying to upsell me on other services. I could not fully understand the agent and the products he was offering. I was adamant about cancelling one subscription and keeping the second. He persisted in "upgrading" my service. Finally, I asked to speak with a supervisor and told him I wanted to cancel everything. He did not connect me with the supervisor but cancelled the single subscription and let me go. I have used McAfee for at least 10 years and they lost all of my business in a 5 minute phone call.

User's recommendation: Do not use auto renewal and consider another security application.

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#2330740 Review #2330740 is a subjective opinion of poster.
Mcafee Subscription
  • Non-us based support - unlimited upsell - difficult to cancel
Preferred solution