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Verified Reviewer | Dublin, CaliforniaNational Moving and Storage - Dishonesty, change in price, deceiving
If I could I would give this company a zero. The experience started out good.
Debbie and Beatrice from Sales kept calling me and finally I was ready to make my booking. They were very pleasant but they deceived me. We had 2 moves, one from FL to TX and one from FL to GA. I gave a description of everything, made some additions and deletions and got a final price.
We thought it was a great price. UNTIL the changes happened. SO yesterday Josh the lead mover called me when he arrived at the house in Florida. He advised that there might a "worse case scenario" in the prices for the two moves.
WHAT? I thought the price was already determined. Well he started talking square footage and things that need to go this way and that way. So the move that was supposed to go to TX was supposed to be $1697.81.
Now Josh is telling me that move is now $2405.00,. That is an additional $707.19. WHAT? Now the move to GA was $4443.00 and now Josh is telling me it is going to cost $5090.00.
That is an addtional $647.00 . WHAT???
SO Josh was telling me about square footage and the way things fit in the truck and yada yada yada. He was very pleasant but I wasn't happy. THe price is the price.
And estimate can be off a little but over $2000.00 That is RIDICULOUS!
SO today I get an email from the dispatcher. The prices have changed again. SO I try and call Beatrice but cannot speak to her because her job is done and now she cant see my file so I speak with Erica who is in customer service. Well she wasn't able to help me and so she transferred me to the dispatcher, Sherry.
She went over both moves with me. I explained to her that Josh told me what the rate was. I have it written down in front of me. She said I don't have that price.
Well I said I do and that is what I was told. She said let me call Josh. She talked to Josh and she said that he said blah blah blah. Well you see where this is going.
I am very careful to write down prices of what I am told.
So now the TX price is 841.56 another almost $150.00 and the GA move is now over $1000.00 more. WHAT? How can you do business like this. I told her I had very few pieces and I could have rented a Uhaul and it would have cost me $1600.00 FLAT!!
Why would I pay double? Nearly double the price I was quoted.
Then she asked me if I lived in the house in FLorida?
What does that have to do with anything?
We went back and forth and she said she would have a supervisor call me. I doubt it!
- Lied
- Kept adding to the price
- Changed price
Preferred solution: Price reduction
User's recommendation: DO NOT BOOK WITH THIS COMPANY. THey are not forth coming and change the price.
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Verified Reviewer | Belgrade, Montana ProvinceRE: AVIS Car Rental ruined out trip
- We did not get what we ordered
- Deceptive business practices
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasVacations To Go - Did not and would not honor advertised special
- Unhelpful and unwilling
Preferred solution: HOnor the original Cruise for 2019 with all that was offered or Cash
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This is the biggest joke of response that I have ever heard....'sorry you did not find Christine's offer satisfactory'? If you bought a car that you paid for, would you like the dealership to call back and say you need to pay more 'after the sale is complete' or we will repo it?
There aren't very many reviews on this site, but I can not believe that people are still using this company with all the 'Bait and Switch' tactic complaints they have on many others. We had the exact same thing happen, not on as grand a scale, but booked 3 rooms at an unbelievable rate and then were called 16 days after it was booked to say they can not honor the price. They blamed it on the cruiseline....DO NOT USE!!!!
Go direct through the cruise lines. At least you'll get some straight answers and better customer service!
I totally agree. I just booked another cruise for my parents with a different company.
Im very disappointed to hear that we were unable to earn your business this time. I do hope that at some point, you will allow us to assist you with your travel plans. We hope your parents have a memorable vacation.
Your disappointed? I am the customer and I AM truly disappointed.
Hi Bob, Im very sorry to hear that you experienced problems when booking your reservation. If you booked with Vacations To Go, please contact us so we can properly address your concerns.
We have helped more than 6 million customers plan their vacations since 1984 and take pride in delivering the best service in the industry, and we also want you to be pleased with our service. I sincerely hope that you will give us the opportunity to earn back your trust and loyalty.
Car dealerships do that all the time when they cannot honor the financing.
Thank you for writing, Heidi. We apologize for the confusion while you were planning your trip.
Once we realized there was a discrepancy with the rate and promotion, we contacted you immediately to discuss your options before charging your credit card. We regret that you didn’t find Christine’s offer, which included a deeply discounted rate and additional onboard credit, satisfactory.
Christine is planning to reach out to you to discuss this matter further. We look forward to answering any questions you may have.