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Verified ReviewerFacebook - Someone else has my account
I had to go to the phone company and I forgot my password so they made me get a whole new phone number my phone number previously was 781-709-****. That was my number for my Facebook and my messenger. Then I got this phone number 781-299-**** every time every time I enter my email password I can't get through I enter the phone number my email password and somebody else name Irvin pops up his whole Messenger account pops up and I can literally be in the conversation I told him how did you get into my account but it's in Spanish and I did not understand I can't get help from anyone there's no way to contact Facebook or messenger it's like almost impossible and this is very frustrating and weird
- Keep in touch with people
- Connect with other people
- Process is frustrating
Preferred solution: Let the company propose a solution
User's recommendation: I don't have any recommendation because my mind is blown. I don't understand and I don't see how somebody else the whole account is on my phone and it will not accept any of my information to get my account recommendations don't use Facebook and messenger
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