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OfferUp - Poor customer service

Going on 2 months since my purchase on offerup I am still trying to get a response from their customer service involving a counterfeit item I purchased off their site via the shipping meathod. I have tried contacting them thru their app, email, phone, twitter and Facebook. Not a single response. I do not recommend! SAY FAR AWAY

User's recommendation: STAY AWAY.

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ID
#2313430 Review #2313430 is a subjective opinion of poster.
Product
Offerup Buy Sell Offer Up Mobile Application
Cons
  • Customer service
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have a dispute with a fairly large purchase that I made through the OfferUp app. By the site's own admission they have a buyer's guarantee of satisfaction. For the last 2 months I have been attempting to return the counterfeit item I purchased through their site via...
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ID
#2313424 Review #2313424 is a subjective opinion of poster.
Pros
  • Easy to use app
Cons
  • Customer service is unresponsive
  • Feeling sideswiped
  • Hate service
Loss
$60
Preferred solution
Full refund