geedoo
map-marker Sulphur, Louisiana

PetSmart - You Scalped my Maltese

I have 2 Maltese, one 8 Pound and other 4pounds. I brought them to have a grooming, i specifically said "don't" touch the tales, IT took me over 6months to get the beautiful full tail a Maltese should have, IT was chopped all on 1 side and the other was just growing out.

and they shaved up her butt the whole width of her backside. When I called, I just wanted to let them know i was dissatisfied, the asst manager offered a refund, but when i got there, i only got insulted by the manager.

They make you pay before you get the dog. Also there heads and noses were shaved, i am So Very Upset, and the manager insults me on top of it all.

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3 comments
Guest

As a groomer my best advise to all of you is no matter where you go there is great groomers and BAD groomers. But no fear there is an easy fix!

Ask for the groomer with the longest experience in grooming at least 10 years should be fine and demand to talk to the person who will be grooming your dog! And stay and watch if a groomer is good they will not mind...unless all your baby wants is to get to you and if that is the case no biggie just get to where they can not see you but you can see them!

Don't be afraid to ask your groomer questions no matter where you go!! :)

Guest

You have every right to be upset about your pet being injured but please understand that accidents happen. They happen in every grooming salon for pets.

Animals move, they fidget, they ***. You are dealing with clippers and scissors. I don't think the employees are negligent or malicious but you all make it sound like they intentionally injured your pet.

Not all locations are the same either so you cannot say that company is rotten to the core. Be smart with your accusations people.

Guest

I had taken my loving dog to petsmart the day after Thanksgiving for a bath,and freshing up.I really thought this was a treat for her being I adopted her from P.rico,and like to spoil her as much as possible.Well our appt. was at12;00 by 1:30we came back and we were told she is not done yet, we left and came back two more times to be told she is not done yet,I started to get a funny feeling,it shouldn't take 3hrs.for a short haired dog.It took 3 hours because they used a furminator and pulled the skin off and could not stop the bleeding. We were finally approched by two managers who told us to take Canela to an emergency vet up the block,they will pay.Well the vet had to shave the whole right side of my dog and we had to apply medication twice a day for seven days to it.I will never bring another dog to petsmart again........

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