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I called into cancel my service and was less than impressed. I was on hold for 20 minutes before the first CSR picked up, who was apparently in a public place (kids screaming in the background) while working from home. He was polite and agreed to cancel the service at...
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1 comment
#1954562

Update - I received a message late afternoon from Suddenlink that a technician was scheduled to arrive from 10 am to 8 pm. I hadn't requested a service call, so I called.

The appointment was to disconnect my service which I still have 9 days of service remaining that I paid for with my last statement. as of 24 hours later I still have not received an email confirming the service disconnect and a return shipping label.

ID
#2299653 Review #2299653 is a subjective opinion of poster.
Location
Rockwall, Texas
Pros
  • Speed of provided service was acceptable
Cons
  • Csrs are disrespectful