Lynn G Pdj
Profile Info
New Reviewer
Lynn G Pdj
Kaw, Missouri
West Elm - Damaged goods and no service
Damaged merchandise. Discovered *** purchase in west elm store, customer service listed on site is not allowed to help resolve
Preferred solution: Apology
User's recommendation: Go elsewhere
Lynn G Pdj
Kaw, Missouri
West Elm - Need assistance
Worst reasoning by west elm for customer service. After major surgery Ill finally get to rerun the damaged throw to store. I loved the color, the yarn and style. It was actually going to be one of favorite things in room. BUT due to the nastiness, the rudeness and non caring attitude I will not reorder and replace. Also, due to this a few family members will nit be registering for weddings with your company after hearing what happened to me. They have been looking on internet for new throw from ANOTHER STORE for me! I have been sharing with all and asked others but to purchase from West Elm. I hope the Kansas City store has to close
Loss:
$100000
Preferred solution: Let the company propose a solution
User's recommendation: Find what you want from another store
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