New Reviewer

Wolfgang Puck - Appalling Customer Service

Update by user Jul 02, 2018

After I filed complaints with the BBB and the Attorney General's Office, the product I ordered on May 25 was finally delivered on June 14! They never once reached out to me nor responded to ANY of my questions and queries.

THIS IS, by far, the most bizarre and unacceptable instances of extremely poor customer service I have ever experienced. Some others were bad, but at least they responded.

Original review posted by user Jun 02, 2018
Unable to find a replacement part for his 5-Quart Pressure Cooker elsewhere, I was forced to order it from his wpcookware dot com site. Every company from which I have EVER placed an order ALWAYS sends a confirmation email and their site stated I would receive one, however, one was never sent. To inquire about an email confirmation, I used their "contact" form , as well as his company email, Facebook, and Twitter account; and did so repeatedly. It has now been over a week and still no one has responded to my requests for confirmation, updated status, or shipping information. I consider this the absolute height of arrogance, not just appalling customer service. If I did not need this replacement part, I would cancel the order and demand a refund; however, this has become a health issue because I can no longer use the deteriorated part that came with the pressure cooker. I would need to discard the appliance and purchase another--from a better and highly-rated company, of course--but cannot afford to do so. My advice to anyone checking reviews for this company is DO NOT purchase anything from Wolfgang Puck, so there will be no need to endure what I've experienced.
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ID
#1270288 Review #1270288 is a subjective opinion of poster.
Service
Wolfgang Puck Customer Care
Cons
  • Extremely poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Home Shopping Network - Overall Quality Now Questionable

Home Shopping Network - Overall Quality Now Questionable
Update by user Apr 18, 2017

I have no idea why you are asking me to provide this additional information, considering not one is applicable. I purchased it DIRECTLY from HSN, not a Facebook or Youtube account.

"Other companies"? What are you talking about?

Original review posted by user Apr 17, 2017
I purchased this in November, 2016, and...
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ID
#1035503 Review #1035503 is a subjective opinion of poster.
Product
Wolfgang Puck Pressure Cooker
Reason of review
Damaged or defective
Loss
$68
Preferred solution
Let the company propose a solution