New Reviewer

USAA - Worst customer service.

If you are looking for good customer service and fast claim service, do NOT call USAA. They never anwser their phones and won't call you back and it takes 3 days for them to anwser their emails. Our truck was hit over 6 weeks ago and we still don't have the money! They offered us $2500 dollars below blue book value and refuse to even talk to us! They have now posted the dollar amount that they are paying us and it is $200 dollars short from the amount they said we would get. Unless you enjoy being screwed over, look for a different company.
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2 comments
#254718

You are correct, I'd be happy to pay a little more for great customer service.

USAA has poor customer service and response to needs.

#84640

Pay a little more and get a reputable company. I swear by State Farm, they have local agents to deal with, you can go to their office if you have a problem.

They have always treated me right. I would stay away from any insurance you have to e-mail.

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ID
#161282 Review #161282 is a subjective opinion of poster.
Location
Mobile, Alabama
Loss
$2700