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Resolved: Amazon Germany - NON DELIVERY OF VARIOUS SHIPMENTS

Update by user Dec 22, 2020

Company fixed the issue and I have been provided with product or service ordered. Amazon helped very much in tracking the shipment.

As a matter of fact, another shipment from Amazon France has not been delivered TWICE, even though my building has a 24 hour guard and the delivery firm never left a message for me. Amazon did an excellent follow up for me for my shipment from Germany, but the new one....

where is it?? truly the fault of the HK delivery service.

Original review posted by user Nov 22, 2020
Amazon tells me to track shipment with APEX, however, APEX is not involved at all, it is a company called ECMS and I don't know how to reach them!! Also, Amazon has a phone service, but does not include the Hong Kong number option in their list of phone numbers. ECMS pretends that they cannot deliver packages, even though somebody is at my house at all times!!! ecma
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Resolved
ID
#2297373 Review #2297373 is a subjective opinion of poster.
Cons
  • Bad shipping service
  • Non delivery of ordered items
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Amazon Germany - NON DELIVERY OF TWO ORDERS RECENTLY SHIPPED

Update by user Dec 20, 2020

they did an excellent job in locating the shipment and made sure it was delivered. It was not Amazon's fault but the really terrible delivery service here in Hong Kong.

it has happened again with a shipment from Amazon France... Delivery impossible!!

not so. They didn't even try!!.

Original review posted by user Nov 20, 2020
I had ordered different items from Amazon.de. They shipped out very soon, with considerable extra shipping charges. They used a shipping method via APEX>; APEX HK wrote email that shipment could not be delivered, but there is no way to trace even if there is a tracing number, one cannot reach APEX. Email given is non operative! There is somebody in my house 24 hours! when I would like a call, you don't have HK telephone codes.. we are not yet China and have an 852 country code. I cannot contact Apex, I cannot contact anybody at your end. There are more packages coming, what can I do?? My number is 852-********, my email is ubcummings@***.com. There are several orders due to arrive here soon. It may be that APEX' staff is unreliable, but there is no way to trace package. You tell us to trace, that cannot be done. Their listed phone number does not answer, their listed email returns all messages as unknown! I know it isn't Amazon's fault, but I paid highly for the products and for shipping and I don't want to lose them! PLEASE PLEASE HELP or call me. Brigitte Cummings
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Resolved
ID
#2293603 Review #2293603 is a subjective opinion of poster.
Pros
  • Amazon has good products
Cons
  • Hk not on list of return phone calls
Preferred solution
Deliver product or service ordered