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DoorDash - Getting my refund back

Door dash charged 49.95 door dash pass dont have a door dash pass have reference #14243**** Charlene best they wont refund my 49.95 on nov 9th this was my text to my email saying that 49.95 to my account in 5 to 7 business days refuse to give me my refund
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Be careful with door dash