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Ray S Cae Profile

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Advanced Reviewer

First Name Ray

Last Name S.

33 TOTAL REVIEWS

2 TOTAL COMMENTS

1 QUESTION ASKED

$683 CLAIMED LOSSES

Member since Apr 7, 2017

Last activity on Jul 12, 2021

Advanced Reviewer

Ray S Cae Jun 07, 2021

The Swiss Colony - Swiss Colony DId not cancel my order within an hour after I reqested it be cancelled

2.4

I ordered merchandise on June 6, 2021 and about an hour later, I requested to cancel the order until further notice. I got an email "the next Day", on June the 7, 2021 stating that the merchandise had already been "shipped", but I requested the order be cancelled within 8 hours of the order on Sunday, so there are "no" shipments on Sundays. I spoke with three people today on phone about the order (the third one was a supervisor), and she told me that she would credit my account for the order since I requested it be cancelled the day the order was placed, within 8 hours. Consumers have the right to "cancel orders", within24 hours, which I did within 6. See attachments of emails correspondence back and forth with Swiss Colony Reps.

User's recommendation: negative.

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2 comments

TheSwissColonyCares Jun 09, 2021 #2021874

We are sorry to hear this. Please email us with your contact information at socialcs@sccompanies.com and we can look into this for you.

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#2593827

Service

The Swiss Colony Customer Care

Loss

$165

Preferred solution

Full refund

Advanced Reviewer

Ray S Cae May 25, 2021

Resolved: Lowes - Returning defective product

3.8

Update by user May 28, 2021

Company fixed the issue and I have been provided with full refund. Lowes credited my account for the amount in question..

Original review posted by user May 25, 2021

I ordered a indoor security camera online from Lowes and charged it to my LOwes credit card, but the camera does not work. So I called and ask for a return label so as to return it via "FEDX", as that is the way it was delivered. So I spoke with a LOwes rep and she sent me a email confirmation without a return label which is necessary when returning a package for a refund. THe Fedx man came this morning and did not pick the package up even though he scanned it. I cannot get a hold of a lowes rep and I was on hold for 20.5 hours waiting. THe order number is, 72460****. I am not paying for a product that does not work and is defective. reretdoes "NOT" work.ont buy anythingdon't purchase anythingdddood

User's recommendation: dont purchase anything.

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Resolved

#2570231

Cons

Worst online purchase experience
Customer service not provided
Poor quality of delivered product

Loss

$43

Preferred solution

Full refund

Advanced Reviewer

Ray S Cae Apr 17, 2021

Canon - Non delivery of item(s)

1.2

I purchased some ink cartridges on March 29, 2021 and still have not received them. The charge is showing still "authorizing" on Paypal credit account. I tried to send email to cancel items but I received an email back that is "unmonitored", so how can customer service...

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#2507798

Cons

Deceptive adds
Lousy service

Loss

$59

Preferred solution

Full refund

Advanced Reviewer

Ray S Cae Apr 14, 2021

Resolved: Ebay - Non- delivery of merchandise

1.3

Update by user Apr 16, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review posted by user Apr 14, 2021

I purchased merchandise on April 1, 2021, from a merchant on eBay. The item was paid for by the payment source, which reduced my credit limit, but the item has never delivered on the delivery date of "April 8-9", as was told by the merchant and "EBAY". The merchant...

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Resolved

#2502895

Service

Ebay Customer Care

Cons

Can not contact customer support on phone
No support

Preferred solution

Full refund

Advanced Reviewer

Ray S Cae Apr 14, 2021

Resolved: Taxact - Not honoring it's 30% refund

1.5

Update by user Apr 26, 2021

Company fixed the issue and I have been provided with partial refund. TaxAct sent me a 30% refund of $124.00 which is $37.42. Which is what they said in a Facebook message said they would send me..

Update by user Apr 14, 2021

I only got $811.00 deposited into my bank account after republic bank took out Taxact fees, etc.

Original review updated by user Apr 14, 2021

I filed a tax 2020 refund with TaxAct January 30, 2021. Taxact charged me $124.00, and I thought I had chosen the free File", since I was laid off most of last year due to...

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Resolved

#2502673

Cons

Did not honor their agreement with me
Customer service none
System speed

Loss

$124

Preferred solution

Price reduction

Advanced Reviewer

Ray S Cae Apr 02, 2021

Mission Lane - Charge dispute

1.0

I ordered an online item from a merchant on March 29, 2021 and was charged $25.27 on March 29, 2021 and it was posted to the credit card account on the march 31, 2021. I called Mission Lane Card Services on April 1, 2021 to dispute the charge as I cancelled the order on March 29, 2021 within 24 hours of ordering it. I contacted the merchant and let them know that I cancelled the order, but the merchant has failed to acknowledge (via emails), that I cancelled the order. The merchant still charged my credit card for the amount in question even though I told them to "cancel the order within "ten minutes" after I ordered it. I called to speak with a Mission Lane representative this morning April 1, 2021, and the rep I spoke with did not file a dispute, I was hung up on and she was rude and indifferent to my right to file a dispute as an American Consumer in accordance with the FCRA, and in accordance with the FTC consumer laws and protection division.

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#2485864

Loss

$25

Preferred solution

Full refund

Advanced Reviewer

Ray S Cae Feb 06, 2021

Southern Pine Electric - Outside security light outage/reported not repaired/replaced

1.5

Reported a outside security light out here at Windwood Manor Apartments (For seniors and the disabled), 18 apartments only, in Collins, Mississippi and southern pines has yet to repair/replace the light. The outage was reported at 5:30 am on Friday morning, February 5, 2021 and seniors and disabled people need the light to shine so they can see where they are going outside when walking their pets or doing whatever they need to do outside at night.

User's recommendation: Poor quality of service.

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#2409444

Cons

Rude staff
Lack of attention to reported outages
Lack of attention to reported security light outages

Preferred solution

Need to repair security light so residents(seniors/and the disabled), can see at night when outside their apartment(s).

Advanced Reviewer

Ray S Cae Feb 02, 2021

Ollo credit card not working

1.6

Update by user Feb 11, 2021

The website does not work, and the Ollo mobile app does not work. When I log on both, it does "nothing", been doing it for several days. Does it on desktop and android( smart phone), does it using firefox, windows edge, and chrome browsers.

Update by user Feb 02, 2021

Still can't use the card, no reps available to speak to, website still downas of this morning.

Original review updated by user Feb 02, 2021

I recieved this message yesterday fromm Ollo card services; Hello, We sent an email earlier to inform you that we are experiencing a systems issue. You may as a result have been unable to use your Ollo card or access your account online. And, in some instances, cardholders have received an incorrect message that their account is closed. We apologize for the issue and appreciate your patience. If you have a payment due and have been affected by the outage, know that we will work with you to ensure you are not adversely impacted. Also, some Ollo customers have asked if the issue is *** related. Please know that our systems have not been breached and your account information remains safe. We expect the issue will be fixed sometime late tonight, and we will make sure to let you know as soon as it is resolved. Thank you for your understanding. Ollo Card Services.

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#2403950

Pros

Good card

Cons

Website down

Preferred solution

Let the company propose a solution

Advanced Reviewer

Ray S Cae Jan 17, 2021

AutoZone - Rude employees, put on hold, call customers names on telephone

1.0

I called this morning to en quire about a part I needed, and (three times), They put me on hold as soon as I called (small store, small town, no large inventory), and when I asked then why do they put customers on hold for 25-30 minutes at a time, the only explanation...

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1 comment

Anonymous Jun 17, 2021 #2024650

Why not order the part online? No need to be an ugly customer.

If there are customers in the store waiting. Why would an employee let you cut the line, instead of helping the customers inside the store first.

0 0

#2384224

Cons

Unbelievable
Lack of customer service
Poor service

Preferred solution

Let the company propose a solution

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