Kenneth F Ddh
Lazada Group - No Channel For Customer Feedback / Suggestions
Tracking information contains carrier depot codes which are meaningless to the average customer, i.e. style=" Nov.18 02:03 Leave the sorting station Your parcel has left the sorting station [ CNAK ] Nov. 17 11:41 The parcel has arrived at the main sorting station. Your package has arrived at the sorting station [ CVRC ]. What does this mean and where is my parcel?? It should show the actual location to be at all meaningful and useful to the customer attempting to track their order. There should also be a company-wide suggestion / feedback channel (not chat!) for customers to convey ideas for service improvements - if Lazada is committed to same? Thank you.
Let the company propose a solution
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.