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Resolved: Chewy - Unacceptable delivery!

Chewy - Unacceptable delivery!
Chewy - Unacceptable delivery!
Update by user Dec 17, 2020

Company fixed the issue and I have been provided with product replacement. Asked for a refund, they sent me another bag of cat food. I had no idea they were sending it..

Original review posted by user Nov 17, 2020
I received my order today, one of the bags of food I had gotten for my cat had a huge hole in it and cat food was all over the box! I have photos for proof! I am not happy about this and I have just cancelled my account with you.
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This happened to me twice. Bag was completely cut open.

This company used to be a really good company with good customer service and timely delivery. Not anymore. Been going downhill for the last year.

It is a shame. Not due to delivery....done in the warehouse


It was delivery

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#2288754 Review #2288754 is a subjective opinion of poster.
  • Usually good service
  • Poor delivery
Preferred solution
Full refund