Lisa N Vqi
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Verified Reviewer New ReviewerResolved: Chewy - Unacceptable delivery!
Update by user Dec 17, 2020
Company fixed the issue and I have been provided with product replacement. Asked for a refund, they sent me another bag of cat food. I had no idea they were sending it..
Original review posted by user Nov 17, 2020
I received my order today, one of the bags of food I had gotten for my cat had a huge hole in it and cat food was all over the box! I have photos for proof! I am not happy about this and I have just cancelled my account with you.
2 comments
Resolved
ID
Pros
- Usually good service
Cons
- Poor delivery
Loss
$8
Preferred solution
Full refund
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This happened to me twice. Bag was completely cut open.
This company used to be a really good company with good customer service and timely delivery. Not anymore. Been going downhill for the last year.
It is a shame. Not due to delivery....done in the warehouse
It was delivery