Regenia M

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Bath Fitter - UnHappy

Dear Sir, Im writing to express the service I experienced. Ive gone to a couple others within the company, but havent gotten anywhere. Your Company (Bath fitters) converted a tub to shower in early August this year in my home. I know its after the fact and Ive signed off as project completed. However you need to be aware of the service thats being given. from start to finish I wasnt given all options. When the service man completed the work. I was in total amazement. The best part of the project was the finished work, serviceman did a great job, however the work is not what I WANTED. This is how things happened from start to finish. First salesman came and he gave me a cost, however the cost he gave me was over the moon. He could not accommodate my wallet. So I decline his offer. A week later second salesman came saying he would like to follow up and see what areas of improvements the first salesman could have improve. Second salesman went over the numbers and made some changes, such as. I stated I wanted grippers in the shower floor, he stated, I would have to get the shower floor redone every 3 yrs. and the shower floor was already slip proof, second, I wanted a different shade of acrylic, salesman stated the white would look better with my decor. So I went with the color he suggested. Third, I stated I wanted frosted doors, he stated I should get the clear doors, so the acrylic would be visible . Fourth, I stated I wanted a soap dish, build in the acrylic, he stated the tower caddy had a soap dish. Fifth, the acrylic does not go all the way to the celling . 3 weeks later I had to call for service due to the fact the shower door towel bar *** seems to be stripped and keeps turning. The service tec. who came out wasnt very friendly at all. If my complaint was the *** why would you bring A open box with just a towel bar and not the *** He stated OH ITS SUPPOSE TO BE LIKE THAT. The other door towel bar doesnt seen to be stripped and doing that. So He did not replace the *** I also mention to him that I thought the acrylic would go all the way to the celling. He stated in a nasty tone That should had been requested when the contract was written up. I thought that was standard. I went back and looked at your gallery of all your tub to showers, the acrylic does go all the way to the celling. If there was a difference in cost, that should had been my decision. My bathroom is NOT what I dreamed of. For the amount of money Im paying, Im very dissatified. I feel like I wasnt treated with kindness and respect. The bath room just look awkward. I just want the acrylic to go all the way to the top, The rest I could live with. This is my retirement home and I wanted it to be to my liking. I have two other bathrooms that I was looking to replace the tubs. I dont believe that will be happing. Please contact me a@ 757-237-****. I would like to send you pictures. Unhappy Camper, Regenia McIntyre
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Pros:
  • Amount of time for insulation
Cons:
  • Finished product

Preferred solution: Let the company propose a solution

2 comments
Guest

No one will get back wotj me, and the receptionist transfer me all around the world and keep me on hold until I hang up

BathFitter_CustomerCare

Hi Regenia, we appreciate you taking the time to share your experience. We would like the opportunity to discuss this matter further.

Please send us an email at CS@bathfitter.com with your name, zip/postal code and phone number so we can best assist you. Thank you.

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