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LaserShip - Pissed about delivery service

Original review updated by user Dec 17, 2020
I ordered a laptop Friday morning from Walmart paid extra for guaranteed next day delivery. I live in Framingham ma. Early Saturday morning tracking updated that it was at a carrier facility in Franklin ma. at 7:30 am. There were no other updates all day. I was supposed to get it by the end of the day on Sunday I was expected to work from home Monday which was why I paid for next day delivery. I called customer service multiple times. Finally at 5:15 last night I was told that the Franklin facility doesn't deliver on Sundays. So why was my next day delivery sent there in the first place. Now on the tracking site it says package has been delayed and will be sent out on next delivery day by the end of day. I'm very frustrated I never received the laptop so I finally messaged Walmart and they are refunding my money basset on my account it said delivered now at a month later I am waiting for my money to be returned to my credit card. Hopefully it'll be put back on my account.

User's recommendation: Shop Amazon if you need delivery only use Walmart if you plan on picking up your order.

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#2287736 Review #2287736 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution