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Stanley Steemer - I was contacted by a customer representative

Stanley Steemer - I was contacted by a customer representative
I wrote a review about a week ago, and today about an hour ago I was called by a customer services representative (Mary), who did not resolve the issue at all. She told me that it wasnt my fault nor their employees (who gave me the estimate) Fault. I am wondering, whos fault is it. I am still wondering why did she call me? To be honest, I am more disappointed now more than before. She did not even discuss the poor job that was done on the tiles. No integrity, no ethics, no customer service at all. SAD, SAD and SAD ...

User's recommendation: Do not believe the quote that will be given to you by the phone.

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ID
#2287171 Review #2287171 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$2000
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stanley Steemer - I wrote a review then was contacted by a customer representative

I was contacted today about 45 minutes ago by Mary (a customer services representative) about a review I wrote about a week ago. It is so sad that Mary did not do a thing, her answer was: it is not your (my) fault nor the gentleman who gave you (me) the quote. I have no idea why did she call me. Just to tell me it isnt my fault nor their employee fault. Whos fault is it? Really I am disappointed more than before. No integrity, no ethics, no real customer service at all. My advice, is not to believe the quote by phone. She did not even discuss my dissatisfaction with the job on the tiles. Sad
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ID
#2287146 Review #2287146 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Hardwood floor cleaning
  • Prompt
Cons
  • Tiles cleaning
  • Actual cost was 3 times higher the the quote
Loss
$2000
Preferred solution
Price reduction