Vicki B Kwf

Verizon Wireless - WORST SERVICE EVER!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Oct 23, 2019

2 months later and no refund from Verizon prepaid wireless.I had to dispute charge with credit card and send them documented by date and time, who I spoke to proof.Sent documented notes.Bait and switch, terrible customer service company.DO NOT USE VERIZON WIRELESS

Original review Sep 23, 2019
Regarding my report #163**** update. I have received 2 bills from Verizon for a service I never had (cancelled within 14 days, phone not showing correct name on caller id & not receiving inbound landline calls. Said my # disconnected). I never got credited for $53.50 they owe me for prepaid service from 8/15/19 to-9/14/19, service cancelled 8/25/19 because phpne nit worming right. I got crexit for the phone and activation fee upon phone return and cancellation of service. I have called credit card company and disputed the charge. I have niw been tob3 Verizon locations, spent iver 9 hours in stores and 14 hours being boubcex from department to department abd STILL they harass me by mailing letters like pin# change, phone bill due I got last letter from them last Saturday, September 21st, letter dated September13, 2019 saying pin # changed. I am hiring an Attorney to deal with them. Left hand NEVER knows what the right hand is doing and NOBODY AT VERIZON DOES THEIR JOB!!!!!!
View full review
Loss:
$354
Cons:
  • Did not take care of their mistake
  • Poor customer service and worst phobe service ever
Reason of review:
Poor customer service

Preferred solution: Full refund

Vicki B Kwf

Verizon Wireless - Can't get CALLER ID Reprogrammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
after 7 years with MetroPCS I left the company. MetroPCS upgraded their caller ID system. when Metro upgraded their caller ID system my name for my phone number changed to a different name. after three weeks Metro couldn't fix my problem and I was losing business calls so I went to Verizon Wireless to get a phone number ported over and a new phone. after paying for a new phone and activating Verizon prepaid wireless again my phone showed up with my number and the same name which was wrong as Metro had. the representative in the store called network operations and customer service and requested the name change be done and I was told 24 to 48 hours that would be taken care of. after three more trips to their store and 5 calls. I called a client and lost a job because she did not recognize the name and wouldn't answer she then called my boss and said I never called her and she gave her $22,000 job to another company I lost commission my company lost money and I almost got fired. if Verizon can't fix this after 8 days, then they need to hire new Tech support people to reprogram their switch with the proper Caller ID Name. Worst Customer Service and Network support team other than Metro, who takes first prize in poor customer care. If I change my phone number, I have to call over 130 people, not possible! Verizon needs to add my name connect to my phone number NOW. If I lose my job because of my clients not answering my calls and taking their business elsewhere, I may hire an Attorney to handle both Verizon and Metro.
View full review
Loss:
$300
Pros:
  • Store reps tried hard to help
  • Store helped me
Cons:
  • But never offered any reqal solution to fix the problems
  • Did not take care of their mistake
  • 8 days later not fixed
Reason of review:
Access/ activation issues

Preferred solution: Deliver product or service ordered

Vicki B Kwf

Vivint - Security System Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I left my home for work and set alarm at 7:12am. The alarm went rex and saud System Armed Away. I came home on 3-14-17 at lunch and my alarm was tex as I peeked througj my front door and using my keyfob hit to Disarm. System said System Disarmed. I walked in the front door only to find my back doircwide ooen, the akarm NEVER WENT OFF! I immediately calked Vivint Tech Support and we looked at my panel indicating I armed my home but was told "Maybe you didn't shut the back door tight". I told her I always check my doors and how would the system arm for away if all not locked? I could have list my 2 precious house cats had they not been asleep in the bedroom. After work I called back and asked why the alarm never went off and after a system test, found it not working. I had a tech out last Saturday because my camera stopped recording February 25th. In January yhey changed my system out because it was setting itself to arm and away when nobody touched it and I was home I told them I wanted out of my 5 year contract and was told no, once last year when the alarm went off twice in 2vweeks and the Police came , nobidy broke in, I paid the cops $25.00 fee for a false alarm. Tbis is yhe WORST EQUIPMENT AND COMPANY EVER!!! DO NOT USE THEM.
View full review
Reason of review:
Bad quality