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Fingerhut - Violated Covid 19 Agreement

Fingerhut - Violated Covid 19 Agreement
Fingerhut - Violated Covid 19 Agreement
Fingerhut - Violated Covid 19 Agreement
Fingerhut - Violated Covid 19 Agreement
Fingerhut - Violated Covid 19 Agreement
I have been a customer of theirs for approaching a decade never once have I been 30 days late they now have me 30 days late twice despite an active Safeline policy in place, despite a 6 month covid plan in place, despite payments and despite the fact that everyday the web and app dont match available credit magically disappears and only get applied back if you compakintnor inquire. During the months in question it stated $0 payment due on their website and app. Additionally received letter that stated account reaged pay minimum before certain date they then received a double payment from safeline they didnt count. Also they sent payment arrangement $7.50 first month and 3% moving forward that was paid accordingly and have tons of proof Safeline advised it was covered and they sent docs but this company refuses to honor. None of the dates they regurgitate back match tier time stamped emails for info sent to me additionally just because o know its probably going legal route I started to take pictures several times a week of the account so it can show just how often information is in error balance changes due amount changes its something Ive never experienced in my life elsewhere

User's recommendation: I would probably explore other credit options.

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ID
#2271900 Review #2271900 is a subjective opinion of poster.
Product
Fingerhut Account
Pros
  • Variety
Cons
  • Took to long to resolved my issue
  • Report fingerhut to bbb
  • High prices
Preferred solution
Correction to credit profile for April and May 2020

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US Bank - Company violated Covid 19’arrangement

US Bank - Company violated Covid 19’arrangement
advised they were resetting minimums to $0 for March and April 2020. I noticed this wasnt done for March and was told they were inundated with request rest assured account is properly notated they are just behind and would get fixed well never did went on my credit for March I paid it off in April completely on 28 days past due even though it was said to have been zero due and they still added a 30 day for April. Even despite the oversights what really made me a pissed customer is when Im sending them call logs proof of payment and they are still like what is it that you expect us to do and I have to reinvent the wheel to introduce common sense and somewhat decent service

User's recommendation: Service wise pretty good, if covid gets worse don’t expect them to work with you.

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ID
#2271881 Review #2271881 is a subjective opinion of poster.
Product
Us Bank Credit Card
Pros
  • Credit services
Cons
  • Are unprofessional
  • Incompetent customer service
Loss
$233
Preferred solution
Correction to credit for March and April 2020