New Reviewer

Cost Cutters - Very disappointed

I have been going to this salon for many, many years and am a loyal customer of Craig (Roy). I called on Wed to make an appointment for 9:a.m. on Saturday. I took the day off of work and arrived at 8:30 so I would not be late. At 9:00 Craig came out and told me that I didn't have an appointment booked.I assured him that I called but he just said "sorry". I was dumbfounded and extremely disappointed in him and the company. I have never seen such poor customer service in my life. I work with clients at an animal clinic and I know what customer service is all about. They will NEVER see me in that salon again.

User's recommendation: Go to a different salon not cost cutters.

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ID
#2270994 Review #2270994 is a subjective opinion of poster.
Location
Villas, Florida
Service
Cost Cutters Customer Care
Cons
  • After many years of loyalty i was turned away
Preferred solution
I don't think anything will make me return.
New Reviewer

Cost Cutters - Very unhappy never going back

I have been getting my hair cut for many years at the shop on Summerlin in Fort Myers. I always request the same stylist. Craig (Roy). I called on Wed. and spoke to woman who I thought booked my appointment for that Saturday at 9 a.m.I always arrive at 8:30 so I am never late. This Saturday I got there at 8:30 as usual and at 9:00 I was told "Sorry, you don't have anp appointment and was turned away. I have been a faithful customer for years. It clearly states on the front door "walk-ins welcome" I took Saturday off from my job so that I could get my hair done. I will NEVER go back to a cost cutter shop again. Laura

User's recommendation: Don't go there because they don't care about their loyal clients.

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ID
#2270987 Review #2270987 is a subjective opinion of poster.
Location
Cape Coral, Florida