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Orlando VW South - Complaint

Orlando VW South - Complaint
Orlando VW South - Complaint
Orlando VW South - Complaint
I am from Louisiana and bought a used 2018 Volkswagen Atlas from Volkswagen South in Orlando. Before purchasing the vehicle I looked at some videos and pictures of the vehicle and everything looked good. I spoke with the sales rep (Natalia) and manager (Dallas) and both said there were no issues with the car and everything looked good. When we picked up the vehicle the back bumper had some small scratches and one gash in it. Also, just above the license plate there was a small dent. I had plans to bring the vehicle back home that day, so the sales manager (Dallas) said he could get some paint for the small scratches and to get quotes for the gash and dent. Dallas also didnt have the second key for the vehicle so they were going to have to get that programmed by the dealership in Louisiana. Dallas sent the key and paint as he promised and there were no issues. However, the best quote I received was $1,956.27 in damage for the gash and dent and he refused to pay it. On the videos and pictures they sent, it looks like they purposefully avoided the damage. Then, they gave me their word they would fix it and didnt follow through. Unfortunately, I made the mistake of buying a car sight unseen. I will not make that mistake again. Also, I will never take someones word without getting documentation first. This dealership is deceptive and untruthful. I wouldnt recommend anyone to do business with this dealership again.

User's recommendation: Don't purchase a vehicle out of state.

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ID
#2265287 Review #2265287 is a subjective opinion of poster.
Product
2018 Volkswagen Atlas Car
Loss
$1956
Preferred solution
Deliver product or service ordered