Kathlene P
Profile Info
Verified Reviewer
New Reviewer
This reviewer has provided their contact information.
Company representatives can access it by applying for one of the business plans.
Learn more โบ
Kathlene P
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arbuckle, CaliforniaCarAutoCovers - Shipping fees on replaced covers under warranty
I bought a cover from CarAutoCovers.Com with a 5 year warranty. I have had it less than 6 moths and it has already torn. The site states Once you've bought a car cover with us, you'll never have to worry about buying another one, since we will ship you a new one! When I contact them I was told they will replace the cover for free but I must pay $30 for shipping. Under the warranty there is no mentioned there will be a charge for the shipping especially when the site already offers free shipping on all covers for customers. I was told it is their policy even though it is not on their site. I think their warranty is misleading I now have to pay $30 for a cover I paid $109 for. I feel I should receive my replacement cover with no shipping fee. They need to update their site to inform their customers up front that there is a shipping fee when they send a replacement under their warranty. I would not recommend this company to anyone due to this issue. Shipping
Preferred solution: Free shipping to replace faulty cover
User's recommendation: don't buy from them
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.