Kathlene P

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| map-marker Arbuckle, California

CarAutoCovers - Shipping fees on replaced covers under warranty

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I bought a cover from CarAutoCovers.Com with a 5 year warranty. I have had it less than 6 moths and it has already torn. The site states Once you've bought a car cover with us, you'll never have to worry about buying another one, since we will ship you a new one! When I contact them I was told they will replace the cover for free but I must pay $30 for shipping. Under the warranty there is no mentioned there will be a charge for the shipping especially when the site already offers free shipping on all covers for customers. I was told it is their policy even though it is not on their site. I think their warranty is misleading I now have to pay $30 for a cover I paid $109 for. I feel I should receive my replacement cover with no shipping fee. They need to update their site to inform their customers up front that there is a shipping fee when they send a replacement under their warranty. I would not recommend this company to anyone due to this issue. Shipping
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Preferred solution: Free shipping to replace faulty cover

User's recommendation: don't buy from them