Nathan S Bof

Oral B - I'm pissed.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Welcome to Oral-B chat. You are chatting with Oral-B support

Curtis: Hi I'm Curtis.

How may I help you today?

Me: Hi Curtis, I'm Nate. I have a complaint.

Me: I just got back from Hannaford's in Dover, NH. I both the 2x Value Pack of the Vivid Luminous. Imagine my surprise when I got home and couldn't figure out how to turn it on, only to realize that it's just a regular toothbrush.

Despite the fact that it clearly has a picture on the front of the package showing the bristles spinning. What's up with that?

Curtis: Hello Nathan. Thanks for getting in touch with Oral-B. I'm sorry to hear about this confusion regarding the package of manual Oral-B toothbrushes you purchased and I'd be glad to help you today.

The illustration on the package is just a way of showing the bristles cleaning. It's not meant to imply they are power toothbrushes.

Curtis: I can certainly pass your feedback along appropriately to our marketing team regarding this.

Me: Hmm. I feel like I've been toothbrush catfished.

Curtis: I'm sorry you feel that way. There isn't anything in the product description that says it is a power toothbrush.

Me: Except the picture.

Curtis: And I can definitely pass your feedback along appropriately regarding that.

The front of the package says "toothbrush" meaning it's manual.

Me: Oh, my bad. I thought toothbrush was a generic term. Like mayo or hamburger.

Curtis: I apologize again regarding the confusion.

The rings on the illustration are an accent of the polishing cup which is a feature of that toothbrush.

Me: That just doesn't work for me, Curtis.

Curtis: Is there anything else I can help you with today?

Me: Maybe send me a "toothbrush" that spins?

Curtis: I don't have physical product to send out from here.

Me: But surely you can get it touch with someone who can.

Curtis: I apologize but we don't send out physical products here at consumer care.

Me: See previous comment.

Curtis: It doesn't look like there's anything else I can help you with so I will be disconnecting our conversation. I hope you have a good rest of your day and please let us know if you have any other questions or concerns regarding Oral-B in the future.

View full review
Cons:
  • Not a good experience

Preferred solution: Deliver product or service ordered

User's recommendation: Get a different brand