New Reviewer

DIRECTV - Direct TV charges $200 for a DVR!

I've had direct tv for about three months. My friends tell me how great it is to have a DVR so I called direct tv yesterday hoping to get one installed. The woman I spoke to did not speak good English which tells me this company outsources to Peru or somewhere where they probably can't even afford tv's. (This is good for the American job market) She said it would cost $200 since I was a new customer. Is this a way to treat a new customer, I am wondering. It would have been free if I would have ordered it at the start. OK. After reading complaint after complaint on this site it seems to me the only way to stop this is to cancel the credit card they have on file and return their equipment. I don't want my credit rating hurt but there is only so much greediness people can take.
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ID
#165010 Review #165010 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Paypal shipped to old address

Paypal shipped to an address I haven't had for five years. They had my correct address and they damned sure knew which credit card to charge. When you try to contact them, they put you through hoops that are impossible to accomplish. They wanted transaction numbers that the computer rejects when you try to enter them. The service person that I finally got to talk to was sarcastic and treated me like I was 12 and not capable of understanding what she meant. This used to be a good company - maybe they got too big but I will never deal with them again.
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ID
#159544 Review #159544 is a subjective opinion of poster.
Location
Washington, District Of Columbia