Denton Ppq

Philadelphia Inquirer - My 91 year old mother never receives her paper

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I have been an Inquirer subscriber for many, many years. I have also been giving my mother a Sunday Inquirer subscription as a Christmas gift for many, many years. I have never had a problem getting my paper. My 91 year old mother never had a problem until, about a year ago, the friendly gentleman who used to deliver her paper quit. Delivery then started to be sporadic and, when she did receive her paper, she had to search for it in the middle of the courtyard in front of her apartment. I called and asked that it please be placed in front of her door. Now she has not received a paper in about 2 months. I call the Inquirer every Saturday and Sunday and advise that she did not get her paper and ask for a return call from a supervisor. I never receive the courtesy of a return call. She never receives a replacement paper (which doesn't really matter because, if the paper is not there on Saturday, she walks - with the assistance of a walker - a total of approximately 7-8 blocks to the nearest 7-11 to get her Inquirer. She has always enjoyed getting her paper every Saturday and Sunday. I am shocked that a company such as the Inquirer would treat its loyal customers in such a poor manner.
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Reason of review:
Problem with delivery
1 comment
Meggie Bjp

It sounds like you have a legit complaint, but continually bringing up age makes it appear like you are looking to get people to feel sorry for you. I have no doubt that anyone at any organization that would read such a complaint would automatically assume you are trying to utilize her age to your advantage. Bad service is bad service, regardless of age.