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1800icevest - Awful experience

1800icevest - Awful experience
I bought an Ice Vest that was created incorrectly (manufacturer defect - I cant wear it as the shoulder straps are on the wrong way round, can't even fit ice cubes) So i sent pictures of the problem and we emailed back and forward for about 2 weeks (replies were very slow) and finally they promised they would send me another one.. 4 months later - nothing has been sent/arrived. I have emailed them twice on both of their contact email addresses and it has been 2 weeks and I haven't received a single reply which is awful and unacceptable. I feel like I have been scammed but they did send the original which was made incorrectly so this just seems like bad business practices and they are skimping on money as much as possible - not caring about their customers or their name. If nothing get's done about this I will be posting my experience everywhere so people can see what they are getting themselves into.
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ID
#1002743 Review #1002743 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$280
Preferred solution
Full refund