Ken C Tmy
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Ken C Tmy
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Verified ReviewerWarrior Cats Store - Bad service/no product received
Ordered product 8/15/20 and received response that an email will be sent out when ready to be shipped. Inquired about product from customer service on 8/20 and was told it was an out of the country item that will be shipped in 4-6 wks. Waited 8 wks and re-inquired as I was still without an email confirmation of the item shipped. Was told at that time they would inquire the next day, after 2 weeks I inquired yet again on 10/27 and was told that the shop never sent the order to the vendor or checked if the vendor received the order. Was told that I could get my money back, and waiting to find out if that will take 4-6 weeks. In the meantime having to explain to my daughter she won't get her item she paid for.
Loss:
$18
Pros:
- Nice website
Cons:
- Unfulfilled orders
- Bad service
- Poor communication
Preferred solution: Full refund
User's recommendation: Do not purchase from www.shopwarriorcats.com
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