New Reviewer

USAA - Debit card

Don't know the persons name maybe Megan anyhow she quickly got my debit card fixed! Only took me about a freaking 45 mins+ to get through 1st I used to be able to look up the # and customer service # would come up and jad to go through your recordings which are annoying, but why can't your recording after the list of numbers to punch, just say anything else we will connect to to a rep, and ask if its about bebet, credit or something else and connect you to a representative and be done with the need more info etc I end up screaming REPRESNTATIVE!! about 3 or 4 times befor she connects me this is not good customer service, it is Customer agitation. Oh and when you first call you have to write what you want in detail then it says someone will get in touch in 3 to 4 business days Meanwhile I'm sitting in my car cant get gas, can't buy my groceries UHGGG! can you tell I'm a ( as your online says) pissed off that I need to go through all this to speak to someone when something goes wrong g or whatever is the case. I do not have a branch bank in my area to just stop by and get in person assistance.

User's recommendation: Right now I would not recommend to anyone unless you fix these customer service issues.

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ID
#2420448 Review #2420448 is a subjective opinion of poster.
Location
Norfolk, Virginia
New Reviewer

USAA - Pissed customer

I can't get into my debit card account , I also cannot call my bank anymore, NO, I have to type why I need help and then it tells me I have to wait 3 to 5 business days for help! This is terrible customer Service!!!! and i dont have a business so I can't even send this damn message!usaa fcu
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ID
#2419453 Review #2419453 is a subjective opinion of poster.
Pros
  • Use to trust them with my money
Cons
  • Requests ignored
  • Customer service is unreachable when you are in trouble
Preferred solution
Fix it now