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Charter Communications - Price Gouging

Charter Communications - Price Gouging
I've Been A Charter Spectrum Customer For 6 Years Now. I Moved To An Apartment After My Divorce, And Of Course Charter Is The ONLY Company We Have To Choose From For Phone, Internet, And TV. I Received The Same Startup "BUNDLE" Package That They Lure All The Other Customers In With. Then After The First Year They Jacked Up The Prices. Eventually The Prices Were So High, I Had To Cancel Everything EXCEPT Internet. So Because I Cancelled My Other Services, They Raised The Cost Of Internet To $80 / Month. Internet Speeds Are Okay, But Every Single Night Anywhere From 11 P:M To 2 A:M The Internet Goes Down. I Originally Thought There Was A Problem With My Router Or Modem, So I Would Restart The Both Of Them, And Wait 45 Minutes Or So, And Nothing Would Work. Note ** The Equipment They Give You Is Nothing But RENTED JUNK. Nothing Is New. I Called Them, And Of Course They Recommended That I Upgraded My Internet To Yet Again Another "Special Deal" That They Were Offering. I've Already Reported Them To The Better Business Bureau. Every time My Internet Connection Is Dropped, I Get My Cell Phone Which I Now Have Through SPRINT And Go To Down Detector.com And It Always Shows THOUSANDS Of Other People Who Have Complained About Internet Outages In This Area, And Several Other States. Long Story Short... Charter Spectrum SUCKS And Needs To Fix This Problem FAST. It's A Monopoly And They Know There Is Nothing We The Customers Can Do About It. The Rich Are Getting Richer, And The Poor Are Getting Poorer.

User's recommendation: I Do NOT Recommend Charter Spectrum To Future Customers.

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1 comment
#1967994

This company should not be in business. Contact the FCC, Attorney General and Others.

ID
#2249202 Review #2249202 is a subjective opinion of poster.
Location
Kingsport, Tennessee
Service
Charter Communications Internet Plan
Pros
  • Internet speed is okay when it works
Cons
  • Internet is down frequently
Preferred solution
Price reduction