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Amazon UK - Regarding my order

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Amazon UK - Regarding my order
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I ordered the Dia de los Muertos Barbie &; received notifications of delivery on its way that day a few days ago. What I got was a water bottle. No doll. A beat up box with a water bottle with your address as sender.... Amazon Global UK. Where's my doll?
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Loss:
$116
Pros:
  • Negative
Cons:
  • Negative

Preferred solution: Let the company propose a solution