Kunal Rtg

Myfax - TERRIBLE COMPANY, TERRIBLE SERVICE

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MyFax is most definitely a SCAM. They offer a free trial but continue to charge your card long after. All cancellation attempts were frustrating and unsuccessful. 2+ hour long waits on the support number, support requests sent via website were ignored and yet like clockwork credit card would be charged with no email confirmation, no invoice. They have intentionally have made it VERY difficult to cancel. AWFUL service. STRONGLY RECOMMEND staying away from them, there are many other companies who are MILES better in terms of quality of service, pricing and accessibility. Customer service call this morning was disappointing, actually pitiful. MyFax should be ASHAMED of their business practices and customer support staff.
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Loss:
$600
Cons:
  • Customer support
  • Customer service
  • Free trial hoops to cancel
Reason of review:
Pricing issue

Preferred solution: Full refund