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Resolved: Budget Rent A Car - HORRIBLE lack of customer service!

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Budget Rent A Car - HORRIBLE lack of customer service!
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Updated by user Nov 22, 2020

After a LONG Battle with them, and MANY calls to customer service, I was FINALLY give a refund for the charge they added AFTER I had left & been given a receipt! So, while I was NEVER contacted by any local management, or offered an apology by the manager who fraudulently charged me, at least they reversed the added charge!

I will never use them again, but at least I was only charged for the car rental in the end! ARRG THANK you all so much!!.

Original review Oct 23, 2020
We rented for a week. TOLD them we were driving CROSS country to bury my Dad. On the DAY I buried my Dad the car displayed "Low Car Fob". Of COURSE it's keyless, so without the fob, I can NOT use the car! So, call the ONLY number (roadside assistance) located ON the key fob! Told I can take it to the nearest walmart or tire place to have them replace the batteries and get reimbursed when I get back! I go, but they can't figure out how, &;;;;;;;;;;;;; they didn't want to "own" it, so suggested I take to car dealership. I do..they replace it, saying it's like a rubix cube to do! ARRG They even TEST it, but the FIRST stop, SAME thing! Trouble is, now I'm in the MIDDLE of the desert!! NO towns big enough to help within MILES! So, we decide to just head home (1000 + miles still away) and try NOT to ever turn off the car & HOPE! Once back, I EXPECT a refund for the batteries?! NOPE! I was told it was MY FAULT & I MUST Have done SOMETHING to make it not work since they gave me a working car! ARRG SOooo ANGRY! They even threatened to call the POLICE because I wouldn't "step away from THEIR counter"! I will NEVER and suggest you NEVER rent from these people! They WILL SCAM YOU at ANY AND EVERY chance!
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Preferred solution: I'd like at LEAST the refund for the batteries I PAID for & were TOLD I would get! An APOLOGY would be nice, but don't expect it! And while I understand I rented for a week, a refund for the day I came back early due to this would be nice as well!