Carlos L Mus

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Xenonpro - No Customer service

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Xenonpro - No Customer service
Problems with first order and had to go to extreme lengths to convince them that my car did not have HID lights. Had to pay to return the incorrect parts delivered, and with a lifetime warranty, the only way to deal with warranty is to use the online chat. You might as well talk to a brick, customer service is Not As Smart as a brick. What a waste of time!!! The plug between the Lamp and the ballast was melted and the representative kept telling me to move it to the other side.
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Loss:
$200
Pros:
  • Good price
Cons:
  • Company customer service is non existent
  • Poor quality

Preferred solution: Full refund

User's recommendation: Good Luck, but don't expect too much